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FAQ
What are "DiMarzio® black back pickups"?
Although "black back" is not a nickname that we have ever used, it commonly refers to the fact that some of our humbuckers have black base plates rather than brass or nickel silver. This is simply a cosmetic choice which does not affect performance, and it doesn't actually refer to specific models. However, the Breed™ and Evolution® models are built with black base plates as a standard feature.
Should I use 250K or 500K controls?
Regardless of what type of pickups are in your guitar, higher potentiometer resistance values produce a little more power and treble response. Whether this is a good or a bad thing is a matter of individual taste. In the early days, Gibson used 500K controls and Fender used 250K, thereby starting the single-coil = 250K, humbucker = 500K theory. Even though neither company has stuck strictly with this formula since then, the theory lives on.
Can I get extra strap ends to install on my other guitars so I can use the same strap?
The pickup model that I need comes standard with black polepieces, but I’d rather have the polepieces in chrome or gold. Can you
We can do alternate polepiece colors on some models that have adjustable polepieces. Please call or email with your specific request. There is an extra charge of $15 List Price for alternate polepiece colors when available. Dealer prices may vary.
Can I get a single-coil pickup in reverse polarity?
All of our true single-coil pickups are available with reversed polarity and connections at no additional charge.
Can I get left-handed pickups for my left-handed guitar?
For most pickup models, you can use standard pickups in a left-handed guitar or bass. For the models where it makes a difference, you can get a special left-handed version at no extra charge. Those models are True Velvet™, True Velvet Bridge™, Red Velvet™, HS-4™, all Virtual Vintage® and Area Strat replacement models, Injector™ neck and bridge, Area T™ neck model.
I installed one of your pickups and it's not really what I expected.
We want you to be happy with your new DiMarzio® pickup. For U.S. residents, our full 30-day exchange policy can be found here.
Can I get a special color combination on a humbucker, such as blue and violet?
Yes, but be sure to specify which color goes toward the neck and which goes toward the bridge.
Is there an extra charge for colors?
The List Price for DiMarzio® full-size humbuckers applies to black, cream and black/cream only. All other colors and color combinations on full-size humbuckers have a $10 higher List Price. Dealer prices may vary.
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Terms and Conditions
By purchasing from DiMarzio, Inc., you are agreeing to our terms and conditions as stated herein.
ORDER CHANGES AND CANCELLATIONS: If you need to make any changes or additions to your order, or if you would like to cancel your order, please contact us no later than 11:00am Eastern Time the following business day. After that time, your order will be considered confirmed and finalized, and you agree that no further changes may be made and all merchandise ordered may not be returned.
Tech Support
Our technical support hours are Monday through Friday 11:00 AM - 3:00 PM Eastern Time
Phone
+1 (718) 816-8112
Toll free: (800) 221-6468
Email
We endeavor to reply to most emails by the next business day.
Additional Support Links
Shipping & Returns
SHIPPING:
DiMarzio® ships via UPS and US Postal Service, subject to applicable weight and size restrictions.
Need a different method of shipping? Call or email us directly to order if you require a different shipping method (FedEx, DHL, etc). It is our policy to ship with insurance and to declare the full value of each package to the carrier upon shipment.
DIMARZIO® 5 YEAR WARRANTY
Contact Us
Our office hours are Monday through Friday 9:00 AM - 4:30 PM Eastern Time
Phone
Customer Service: +1 (718) 981-9286
Toll Free: (800) 221-6468
Technical Support: +1 (718) 816-8112
Fax
+1 (718) 720-5296
We endeavor to reply to most emails by the next business day.
General Info/Sales: [email protected]
Technical Support: [email protected]
Mail / Shipping