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FAQ
How long does it take to get special order pickups?
Generally, orders for pickups in standard colors leave our factory within three days of order submission (and often faster than that). Items in non-standard colors or configurations may take up to five business days to leave our factory depending on production demand. As of 2020-2021, lead times may be further extended due to COVID-19.
Orders are fulfilled on a first come, first serve basis, and larger orders may require additional lead times. Please contact us for further information on turnaround times if you require an item within a specific time frame.
7-string version of a 6-string pickup?
Several of our 6-string models are available in 7-string versions of the same name. Additionally, our Blaze™ neck model is very similar to an Evolution® neck model, and our Blaze™ bridge model is very similar to a Steve’s Special™. All 7-string models that we presently offer are listed on the 7-String pickup page; we are unable to make custom 7-string versions of any other 6-string pickups at this time.
How do I connect a 4-conductor pickup?
For normal series-humbucking wiring, solder the black and white wires to each other and insulate that connection with tape. The red wire is the hot output and the green and bare wires go to ground, usually by soldering them to the back of a pot. If the pickup sounds "out-of-phase" when played with other pickups, use the green as hot and connect the red and bare to ground.
Do I need a Standard or F-Spaced pickup?
DiMarzio full-size humbuckers are available in two different spacings for better string-to-pole piece alignment. Guitar makers vary both their bridge and nut dimensions, and offshore production can also be different from USA versions.
I want to emulate the Vai pickup combination. What kind of single coil should I use?
Evolution® Middle single-coils that come on the Ibanez JEM are not ordinarily stocked at retail outlets, though some online dealers carry this model as the ISCV2. You can achieve a similar result by wiring an HS-2™ for single-coil operation only: black wire hot, red and bare wires ground, green and white not connected.
Is there F-spacing for single-coils?
All of our single-coil-sized pickups are designed for F-spaced applications.
Your ClipLock® nylon strap is too long for me even if I adjust it short. Do you make extra short versions?
Yes, you can order an extra-short ClipLock® nylon strap which is about 3.5 inches (9 cm) shorter than our standard length. There is no extra charge.
Is there an extra charge for colors?
The List Price for DiMarzio® full-size humbuckers applies to black, cream and black/cream only. All other colors and color combinations on full-size humbuckers have a $10 higher List Price. Dealer prices may vary.
The pickup model that I need comes standard with black polepieces, but I’d rather have the polepieces in chrome or gold. Can you
We can do alternate polepiece colors on some models that have adjustable polepieces. Please call or email with your specific request. There is an extra charge of $15 List Price for alternate polepiece colors when available. Dealer prices may vary.
Can I change my pickup's color?
Full-sized humbuckers with visible coils have a permanent, molded-in color that can not be changed. Most pickups for Strat and Tele replacement have replaceable covers that come in a variety of colors available here. Most other models have non-replaceable covers.
Does it matter which direction I install my pickup?
Most humbuckers are symmetrical and their sound does not change at all when installed backwards. Humbuckers that are not mentioned in this FAQ sound the same when installed in either direction.
DiMarzio®/IBZ pickups
The DiMarzio®/IBZ pickups are specifically designed and manufactured by DiMarzio® for Ibanez, and they are not available separately. Like all DiMarzio® pickups, they are made in our New York factory. Both neck and bridge pickups are high-output models. The neck pickup is fairly bright-sounding, similar to a Super 2™ (DP104). The bridge pickup is a little louder and warmer-sounding, and resembles a cross between the Steve Morse Bridge Model™ (DP200) and the Super Distortion® (DP100).
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Terms and Conditions
By purchasing from DiMarzio, Inc., you are agreeing to our terms and conditions as stated herein.
ORDER CHANGES AND CANCELLATIONS: If you need to make any changes or additions to your order, or if you would like to cancel your order, please contact us no later than 11:00am Eastern Time the following business day. After that time, your order will be considered confirmed and finalized, and you agree that no further changes may be made and all merchandise ordered may not be returned.
Shipping & Returns
SHIPPING:
DiMarzio® ships via UPS and US Postal Service, subject to applicable weight and size restrictions.
Need a different method of shipping? Call or email us directly to order if you require a different shipping method (FedEx, DHL, etc). It is our policy to ship with insurance and to declare the full value of each package to the carrier upon shipment.
DIMARZIO® 5 YEAR WARRANTY
Contact Us
Our office hours are Monday through Friday 9:00 AM - 4:30 PM Eastern Time
Phone
Customer Service: +1 (718) 981-9286
Toll Free: (800) 221-6468
Technical Support: +1 (718) 816-8112
Fax
+1 (718) 720-5296
We endeavor to reply to most emails by the next business day.
General Info/Sales: [email protected]
Technical Support: [email protected]
Mail / Shipping