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FAQ
Can I get a DiMarzio® pickup with a custom winding or a different polepiece style from standard?
At this time we do not do custom winding or hardware. However, you may not be familiar with some of our older models that are no longer listed, and one of these models may be just what you need. Please call or email our technicians for advice.
How long does it take to get pickups in colors?
Generally, orders for pickups in colors take an extra day or two to leave our factory. As of 2020-2021, lead times may be further extended due to COVID-19.
Can I get extra strap ends to install on my other guitars so I can use the same strap?
I installed one of your pickups and it's not really what I expected.
We want you to be happy with your new DiMarzio® pickup. For U.S. residents, our full 30-day exchange policy can be found here.
What colors of DiMarzio® pickups can I get?
To find color availability please go to the PICKUP link at the top of the page and select the model you are interested in. All of the available colors for that particular pickup will be listed under Color Options.
What pickups do you make for Parker Fly?
In addition to the Parker Fly Custom Neck model PHWP1 and Parker Fly Custom Bridge model PWHP2, which are currently standard on most recent Flys, we also offer Fly versions of the Humbucker From Hell®, PAF®, PAF® bridge, PAF Pro®, PAF Joe™, FRED®, Mo' Joe™, Norton®, Air Norton™, Air Zone™, Tone Zone®, Breed™ neck and bridge models, Air Classic™ neck and bridge, Bluesbucker™, AT-1™, EJ Custom™ neck and bridge models and LiquiFire™.
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Terms and Conditions
By purchasing from DiMarzio, Inc., you are agreeing to our terms and conditions as stated herein.
ORDER CHANGES AND CANCELLATIONS: If you need to make any changes or additions to your order, or if you would like to cancel your order, please contact us no later than 11:00am Eastern Time the following business day. After that time, your order will be considered confirmed and finalized, and you agree that no further changes may be made and all merchandise ordered may not be returned.
Shipping & Returns
SHIPPING:
DiMarzio® ships via UPS and US Postal Service, subject to applicable weight and size restrictions.
Need a different method of shipping? Call or email us directly to order if you require a different shipping method (FedEx, DHL, etc). It is our policy to ship with insurance and to declare the full value of each package to the carrier upon shipment.
DIMARZIO® 5 YEAR WARRANTY
Contact Us
Our office hours are Monday through Friday 9:00 AM - 4:30 PM Eastern Time
Phone
Customer Service: +1 (718) 981-9286
Toll Free: (800) 221-6468
Technical Support: +1 (718) 816-8112
Fax
+1 (718) 720-5296
We endeavor to reply to most emails by the next business day.
General Info/Sales: [email protected]
Technical Support: [email protected]
Mail / Shipping