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FAQ
How long does it take to get special order pickups?
Generally, orders for pickups in standard colors leave our factory within three days of order submission (and often faster than that). Items in non-standard colors or configurations may take up to five business days to leave our factory depending on production demand. As of 2020-2021, lead times may be further extended due to COVID-19.
Orders are fulfilled on a first come, first serve basis, and larger orders may require additional lead times. Please contact us for further information on turnaround times if you require an item within a specific time frame.
Can I order a pickup with a plug-in base, like those on the Music Man Majesty or Ibanez 7-string Iron Label guitar?
Many of our 6-string, 7-string, and 8-string full-size humbuckers are available for order with a PCB (Printed Circuit Board) base that features a 5-pin connector which mates with an included 4-conductor cable and makes our pickups truly plug-and-play. There is an extra charge of $10 List Price for this type of base, and these pickups may be ordered new by calling or emailing us directly. However, existing pickups with standard bases cannot be retrofitted with a PCB base and plug-in connector after purchase.
Is this pickup an authentic DiMarzio product?
Due to our vast product line and years of history in the guitar accessories market, occasionally counterfeiters both in the USA and around the world attempt to duplicate our products and sell them falsely under the DiMarzio® brand name. If you are uncertain about whether the new or used item you want to buy is authentic, please contact us with either a photo of the product you're looking to buy or a link to an online listing, if available. The experts in our tech department will be able to help you assess whether the item is genuine.
Does a pickup’s DC resistance indicate tonal response or output?
No. DC resistance is not a direct indicator of tone or output. DiMarzio uses Resistance measurements to verify that a pickup is wound to the correct specification based on the type and length (number of turns) of magnetic wire used in a pickup’s design.
Our Output (mV) is a better representation of a pickup’s relative loudness compared to other DiMarzio pickups.
Our EQ chart, along with the description, provides a better representation of the tonal response.
Are DiMarzio® pickups active or passive?
All DiMarzio® pickups are passive and do not require a battery.
Are DiMarzio® pickups wax potted?
All DiMarzio® pickups, with the exception of the PAF® 59 Neck and PAF® 59 Bridge, are wax potted.
WHAT DIMARZIO PICKUPS ARE IN THE STRANGER THINGS GUITAR?
Eddie Munson’s Upside Down Guitar, featured in Season 4 (2022) of the Netflix series Stranger Things, is a limited-edition B.C. Rich Warlock-style model. It features an F-spaced DiMarzio Super Distortion® in the bridge and a standard-spaced D Activator™ in the neck.
WHAT DIMARZIO PICKUPS DID RANDY RHOADS USE?
The first Randy Rhoads Sandoval V guitar featured a Super Distortion® in the bridge and a PAF® in the neck. The instrument, made by Karl Sandoval to Randy's exact specifications, was completed in September 1979.
WHAT DIMARZIO PICKUPS DID KURT COBAIN USE?
Kurt Cobain’s 1965 Jaguar was purchased from the Recycler classifieds in 1991 and already had two double cream DiMarzio humbuckers installed when he bought it: a PAF® in the neck and a Super Distortion® in the bridge. This guitar can be seen in numerous concerts and in Nirvana’s famous Saturday Night Live performance of "Smells Like Teen Spirit."
WHAT DIMARZIO PICKUPS DID JERRY GARCIA USE?
Jerry Garcia's “Tiger” guitar, custom made for him by Doug Irwin of Irwin Guitars, featured an SDS-1™ pickup in the neck and the Dual Sound® humbucker in both the bridge and middle positions. Starting in 1982, he began using the Super 2™ in the bridge and middle positions while keeping the SDS-1™ in the neck.
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Our office hours are Monday through Friday 9:00 AM - 4:30 PM Eastern Time
Phone
Customer Service: +1 (718) 981-9286
Toll Free: (800) 221-6468
Technical Support: +1 (718) 816-8112
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We endeavor to reply to most emails by the next business day.
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DiMarzio® ships via UPS and US Postal Service, subject to applicable weight and size restrictions.
Need a different method of shipping? Call or email us directly to order if you require a different shipping method (FedEx, DHL, etc). It is our policy to ship with insurance and to declare the full value of each package to the carrier upon shipment.
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By purchasing from DiMarzio, Inc., you are agreeing to our terms and conditions as stated herein.
ORDER CHANGES AND CANCELLATIONS: If you need to make any changes or additions to your order, or if you would like to cancel your order, please contact us no later than 11:00am Eastern Time the following business day. After that time, your order will be considered confirmed and finalized, and you agree that no further changes may be made and all merchandise ordered may not be returned.
Tech Support
Our technical support hours are Monday through Friday 11:00 AM - 3:00 PM Eastern Time
Phone
+1 (718) 816-8112
Toll free: (800) 221-6468
Email
We endeavor to reply to most emails by the next business day.
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