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FAQ
I have an old DiMarzio® pickup that I’m trying to identify. Can you help?
The easiest way to identify an old pickup is to look for a model number on the back. Some of our early models were not identified by model numbers, and some of our OEM models have a different numbering system. See the question, "Do you still make...?" for a full list of pickup models.
We can usually help if you send us an email that tells us enough about the pickup, preferably including a photo of both the front and back of the pickup.
Please try to answer the following questions in your email, especially if you are not able to provide photos of the pickup in question:
What are "DiMarzio® black back pickups"?
Although "black back" is not a nickname that we have ever used, it commonly refers to the fact that some of our humbuckers have black base plates rather than brass or nickel silver. This is simply a cosmetic choice which does not affect performance, and it doesn't actually refer to specific models. However, the Breed™ and Evolution® models are built with black base plates as a standard feature.
Are DiMarzio® products covered by a warranty?
Our full warranty and exchange policy can be found here.
I installed one of your pickups and it's not really what I expected.
We want you to be happy with your new DiMarzio® pickup. For U.S. residents, our full 30-day exchange policy can be found here.
Will you exchange this for a different color?
If your DiMarzio® single coil-size pickup has a replaceable plastic cover, you can order a replacement cover in the color you want by contacting our sales department. However, in all other cases, "right model, wrong color" does not qualify for a free exchange, which is intended only for performance issues. Our full warranty and exchange policy can be found here.
What is the price?
The suggested U.S. retail prices of our products can be found throughout this site or by requesting a full copy of our consumer price list. DiMarzio® dealers determine actual retail prices in their own stores, but most dealers offer our suggested retail price. Prices outside the USA are generally higher due to import costs and VAT.
What is a DiMarzio® ClipLock® Guitar Strap?
DiMarzio® ClipLock® Quick Release strap system is the most secure and unique fastening method available. The cornerstone of the ClipLock® strap is the heavy-duty acetal clip that allows you to change it easily from guitar to guitar with a little fingertip pressure, yet has enough holding power to meet military specifications.The ClipLock® fastens permanently between your guitar body and strap buttons with two sturdy brass bushings and extra-long screws (included). DiMarzio® ClipLock® straps adjust in length from 43 to 63 inches (110-160 cm), measured between the strap buttons.
Can I get extra strap ends to install on my other guitars so I can use the same strap?
Your ClipLock® nylon strap is too long for me even if I adjust it short. Do you make extra short versions?
Yes, you can order an extra-short ClipLock® nylon strap which is about 3.5 inches (9 cm) shorter than our standard length. There is no extra charge.
Are DiMarzio products covered by a warranty?
Our full warranty and exchange policy can be found here.
I want to emulate the Vai pickup combination. What kind of single coil should I use?
Evolution® Middle single-coils that come on the Ibanez JEM are not ordinarily stocked at retail outlets, though some online dealers carry this model as the ISCV2. You can achieve a similar result by wiring an HS-2™ for single-coil operation only: black wire hot, red and bare wires ground, green and white not connected.
What happens when two pickups are out of phase?
When two pickups are out of phase with each other, there is significant signal cancellation across the guitar’s entire frequency range. This results in a hollow sound and a drop in output. However, two pickups are never either completely in or out of phase, because they are located under different parts of the string, and are therefore cancelling different frequencies. The specific distance between the 2 pickups and the specific pickup models will affect how much cancellation occurs. The out-of-phase output drop is most apparent with a dead-clean amp setting.
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Our office hours are Monday through Friday 9:00 AM - 4:30 PM Eastern Time
Phone
Customer Service: +1 (718) 981-9286
Toll Free: (800) 221-6468
Technical Support: +1 (718) 816-8112
Fax
+1 (718) 720-5296
We endeavor to reply to most emails by the next business day.
General Info/Sales: [email protected]
Technical Support: [email protected]
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SHIPPING:
DiMarzio® ships via UPS and US Postal Service, subject to applicable weight and size restrictions.
Need a different method of shipping? Call or email us directly to order if you require a different shipping method (FedEx, DHL, etc). It is our policy to ship with insurance and to declare the full value of each package to the carrier upon shipment.
DIMARZIO® 5 YEAR WARRANTY
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By purchasing from DiMarzio, Inc., you are agreeing to our terms and conditions as stated herein.
ORDER CHANGES AND CANCELLATIONS: If you need to make any changes or additions to your order, or if you would like to cancel your order, please contact us no later than 11:00am Eastern Time the following business day. After that time, your order will be considered confirmed and finalized, and you agree that no further changes may be made and all merchandise ordered may not be returned.
Tech Support
Our technical support hours are Monday through Friday 11:00 AM - 3:00 PM Eastern Time
Phone
+1 (718) 816-8112
Toll free: (800) 221-6468
Email
We endeavor to reply to most emails by the next business day.
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